Shipping policy
Delivery of Flowers
4.1 Flowers by Maggie delivery service is only within the PEMBROKESHIRE, UK area. See prices page for delivery costs.
If items are posted, I use a 3rd party courier delivery company (or Royal Mail) to deliver beyond our local area for which the charge is £7.99 throughout England, Wales and Scotland (excluding the Highlands and Islands).
4.2 On acceptance of your Order we will advise you by e-mail confirmation of the intended delivery date. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
4.5 In case of delivery to certain locations where a third party is involved, such as offices, hotels and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we am unable to deliver plants to hospitals where flowers are not accepted, airports or ships.
4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home). We regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return the item(s).
4.7 Where it has not been possible to find someone to accept delivery we will either deliver to a neighbour, leave in a safe place or leave a card at the address for the recipient to make contact. It is not possible to return perishable goods to me once delivery has been attempted.
4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.10 When placing your order you are able to specify further delivery information. This is intended to provide further guidance for delivering your order which isn’t included within your address information, for example to specify floor number. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere to fulfil your order.
5.1 Orders may be amended or cancelled up to 48 hours before the intended delivery date. For cancellation requests after this cut off please contact Flowers by Maggie as soon as possible and we will do our best to help but this may not be possible.
5.2 To amend or cancel your order, please contact me as soon as possible.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
4.1 Flowers by Maggie delivery service is only within the PEMBROKESHIRE, UK area. See prices page for delivery costs.
If items are posted, I use a 3rd party courier delivery company (or Royal Mail) to deliver beyond our local area for which the charge is £7.99 throughout England, Wales and Scotland (excluding the Highlands and Islands).
4.2 On acceptance of your Order we will advise you by e-mail confirmation of the intended delivery date. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
4.5 In case of delivery to certain locations where a third party is involved, such as offices, hotels and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we am unable to deliver plants to hospitals where flowers are not accepted, airports or ships.
4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home). We regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return the item(s).
4.7 Where it has not been possible to find someone to accept delivery we will either deliver to a neighbour, leave in a safe place or leave a card at the address for the recipient to make contact. It is not possible to return perishable goods to me once delivery has been attempted.
4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.10 When placing your order you are able to specify further delivery information. This is intended to provide further guidance for delivering your order which isn’t included within your address information, for example to specify floor number. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere to fulfil your order.
5.1 Orders may be amended or cancelled up to 48 hours before the intended delivery date. For cancellation requests after this cut off please contact Flowers by Maggie as soon as possible and we will do our best to help but this may not be possible.
5.2 To amend or cancel your order, please contact me as soon as possible.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
